Delivery Information
At Fashion Watch Studio, we aim to dispatch every order promptly and securely. All available delivery options, estimated delivery times and applicable charges are displayed during checkout before you place your order.
Once your order has been dispatched, you will receive a confirmation email containing your tracking details where available.
Order Processing & Dispatch
Our order cut-off time is 4:00pm (GMT/BST), Monday to Friday.
- Orders placed before 4:00pm on a working day are normally processed and dispatched the same working day.
- Orders placed after 4:00pm, on weekends or UK public holidays will be processed on the next working day.
- Orders are only dispatched on working days (Monday to Friday, excluding UK public holidays).
Whilst we aim to dispatch all orders within these timescales, dispatch may occasionally take longer during periods of exceptionally high demand or where additional security or verification checks are required.
UK Delivery Services
We currently deliver to addresses within the United Kingdom.
Royal Mail Tracked 48 (Standard Delivery)
Our standard delivery service for most UK orders.
Estimated Delivery Time: 2-3 Working Days
Includes:
- Full parcel tracking
- Delivery notifications
- Delivery confirmation
Royal Mail Tracked 24 (Express Delivery)
Available as an optional upgrade during checkout.
Estimated Delivery Time: 1-2 Working Days
Includes:
- Full parcel tracking
- Delivery notifications
- Faster delivery service
Please note that Royal Mail Tracked 24 is not a guaranteed next working day service.
Royal Mail Special Delivery Guaranteed
Where available, customers may select Royal Mail Special Delivery Guaranteed at checkout.
Estimated Delivery Time: Next Working Day*
Subject to Royal Mail terms and conditions and service availability.
Delivery Charges
Delivery charges are displayed during checkout before payment is completed.
Remote Area Deliveries
We deliver throughout the United Kingdom, including Northern Ireland.
Please note that delivery to certain remote or non-mainland UK locations may take longer than our standard delivery estimates.
This includes, but is not limited to:
- Northern Ireland (BT postcodes)
- Scottish Highlands & Islands
- Isle of Man
- Channel Islands
- Other remote UK postcode areas
Royal Mail's published delivery aims for Tracked 24 and Tracked 48 do not apply to all remote postcode areas. As a result, delivery times may vary depending on the destination and local service availability.
Customers requiring the fastest available delivery service should select Royal Mail Special Delivery Guaranteed at checkout where available. Please note that availability and delivery commitments remain subject to Royal Mail's terms, postcode coverage and operational conditions.
Where additional delivery charges apply to remote locations, these will always be clearly displayed during checkout before you complete your purchase.
International Delivery
At present, Fashion Watch Studio offers standard delivery within the United Kingdom only.
We are actively working to expand our delivery network and hope to offer international shipping in the future.
Customers located outside the United Kingdom who wish to enquire about purchasing one of our products are welcome to contact our customer support team. Where possible, we may be able to discuss individual shipping options on a case-by-case basis.
Any international shipment arranged outside our standard UK delivery service may be subject to additional shipping charges, customs duties, import taxes and local regulations. Unless otherwise agreed, these charges are the responsibility of the customer.
Tracking Your Order
Where tracking is available, your tracking information will be sent by email once your order has been dispatched.
You can track the progress of your delivery using the tracking link provided in your dispatch confirmation email or directly via the Royal Mail Track & Trace service:
Royal Mail Track & Trace: https://www.royalmail.com/track-your-item
Delivery Delays
Delivery estimates are provided for guidance only and are not guaranteed unless a guaranteed delivery service has been selected.
Occasionally, deliveries may be delayed due to circumstances outside our reasonable control, including:
- Severe weather conditions
- Courier network disruption
- Industrial action
- Public holidays
- High seasonal demand
- Events affecting transport networks
Should your order experience a significant delay, we will endeavour to keep you informed.
Lost, Damaged or Missing Deliveries
If your order has not arrived within the expected delivery timeframe, or if it arrives damaged, please contact our customer support team as soon as reasonably possible.
Where appropriate, we will work with Royal Mail to investigate the delivery and, where applicable, arrange a suitable resolution in accordance with your statutory consumer rights.
Delivery Address
Please ensure that your delivery address is complete and accurate before placing your order.
We cannot accept responsibility for delays or failed deliveries resulting from incorrect or incomplete delivery information supplied during checkout.
If you need to amend your delivery address after placing an order, please contact us immediately. Whilst we will always do our best to assist, we cannot guarantee amendments once an order has entered the dispatch process.
Secure Delivery of Higher Value Orders
To help protect against loss or theft in transit, all orders with a value of £300 or more will normally be dispatched using Royal Mail Special Delivery Guaranteed, which includes enhanced tracking and requires a signature upon delivery.
For orders below £300, we will use the delivery service selected during checkout unless we reasonably consider that an alternative tracked or signed for service is appropriate.
In exceptional circumstances, we may use an alternative delivery service offering an equivalent or higher level of security where operationally necessary.
Need Assistance?
If you have any questions regarding your order, dispatch status or delivery options, our customer support team will be happy to assist.
Email: support@fashionwatchstudio.com
Telephone: 0203 456 5368
Customer Service Hours: Monday to Friday, 9:00am – 5:00pm (excluding UK public holidays)
