Returns & Exchanges Policy
At Fashion Watch Studio, we want you to shop with complete confidence. If for any reason you are not entirely satisfied with your purchase, you may return eligible items in accordance with the policy below.
Buy with confidence: Every watch sold by Fashion Watch Studio is supplied brand new, complete with the manufacturer's original packaging (where provided by the manufacturer), and is covered by the applicable manufacturer's warranty unless otherwise stated.
30 Day Returns Policy
You have the right to cancel your order within 14 days of receiving your goods under the Consumer Contracts Regulations 2013.
At Fashion Watch Studio, we extend this period and offer a 30-day returns policy on eligible items, allowing you to return products for a refund or exchange within 30 calendar days of delivery.
To be eligible for a return, items must:
- Be unworn and unused
- Be in their original condition and suitable for resale.
- Be returned in their original packaging.
- Include all original documentation, warranty cards, tags, accessories and protective packaging supplied with the product.
- Be free from scratches, marks, damage or alterations.
We reserve the right to refuse or reduce a refund where returned items do not meet these requirements or where the value of the goods has been diminished through handling beyond what is necessary to inspect them.
No restocking fees will be charged for eligible returns that comply with this policy.
How To Return An Item
Please contact our Customer Support team before returning your item.
Returns must be authorised before being sent to our returns facility. Returns received without prior authorisation may experience delays in processing.
Please email:
Email: support@fashionwatchstudio.com
Please include:
- Your order number
- The item(s) you wish to return
- The reason for your return
Our team will provide instructions on how to securely return your item.
Once approved, we will provide full return instructions.Please send authorised returns to:
Fashion Watch Studio - Returns Department
Rhosili Road
Northampton
NN4 7JE
United Kingdom
Customers are responsible for ensuring returned items are securely packaged. Fashion Watch Studio cannot accept responsibility for items that are lost or damaged during return transit until they have been received at our returns facility. We therefore recommend using a tracked and appropriately insured delivery service.
Exchanges
We do not currently offer a direct exchange service.
If you would like a different watch, simply return your original purchase in accordance with this Returns Policy and place a new order through our website.
Once your returned item has been received and approved, any applicable refund will be processed to your original payment method.
Refunds
Once your returned item has been received and inspected, approved refunds will normally be processed within 3 working days.
Refunds will always be issued to the original payment method used when placing your order.
Most refunds appear in your account within 2-5 working days, although some banks or card providers may take up to 10 working days to complete the transaction.
Original delivery charges are non-refundable unless the returned item is faulty, damaged or incorrectly supplied.
Faulty, Damaged or Incorrect Items
If your order arrives damaged, faulty or incorrect, please contact us as soon as reasonably possible. Where practical, we recommend notifying us within 48 hours of delivery so we can resolve the issue promptly.
Where a manufacturing fault or fulfilment error is confirmed, we will work with you to provide an appropriate resolution, which may include:
- A replacement
- A repair (where appropriate)
- A full or partial refund
Where applicable, we will reimburse reasonable standard return postage costs. Proof of postage may be required.
Non Returnable Items
Returns may not be accepted for:
- Items showing signs of wear, use or damage after delivery
- Items returned without their original packaging, accessories or documentation.
- Products that have been altered, engraved, resized, modified or repaired by a third party after purchase.
- Items damaged through misuse, accidental damage or neglect.
- Personalised or engraved products unless they are faulty.
Return Shipping Costs
If you are returning an item because you have changed your mind, you will be responsible for the cost of returning the item, including any insurance required during transit.
If your item is faulty, damaged on arrival or incorrectly supplied, Fashion Watch Studio will arrange or reimburse reasonable return shipping costs as appropriate.
Your Consumer Rights
This Returns & Exchanges Policy is provided in addition to your statutory rights under applicable UK consumer protection legislation.
Nothing in this policy affects or limits your legal rights under the Consumer Rights Act 2015, the Consumer Contracts Regulations 2013 or any other applicable legislation.
Contact Us
If you have any questions regarding returns, exchanges or refunds, please contact our customer support team.
Email: support@fashionwatchstudio.com
Telephone: 0203 456 5368
Customer Service Hours: Monday to Friday, 9:00am – 5:00pm (excluding UK public holidays)
