Warranty Information

At Fashion Watch Studio, we are committed to supplying high-quality genuine watches and providing excellent after-sales support. Every watch purchased from Fashion Watch Studio includes our complimentary 2 Year Fashion Watch Studio Warranty, giving you added peace of mind against manufacturing defects during normal use.

Our warranty is designed to provide coverage that closely reflects the type of manufacturing defects typically covered by leading watch manufacturers.This warranty is provided in addition to your statutory rights under the Consumer Rights Act 2015 and does not affect those rights.

For information about our commitment to supplying genuine products, please see our Authenticity Guarantee.

Warranty Period

Unless otherwise stated on the product page, every watch purchased from Fashion Watch Studio is covered by a 2 Year Fashion Watch Studio Warranty, commencing from the date your order is delivered.

Proof of purchase may be required when making a warranty claim.

What Is Covered?

Our warranty covers faults resulting from manufacturing defects in materials or workmanship that occur during normal use.

Examples of issues that may be covered include:

• Manufacturing defects affecting the movement.
• Timekeeping faults caused by manufacturing defects.
• Crown or push button failures resulting from manufacturing defects.
• Hands or internal components becoming detached due to manufacturing faults.
• Defects in materials or workmanship affecting the normal operation of the watch.
• Premature failure of internal components caused by manufacturing defects.

All warranty claims are subject to inspection to confirm that the fault is the result of a manufacturing defect.

Manufacturing Defects Explained

A manufacturing defect is a fault that arises because of an issue during the design, manufacture, assembly or quality control of the watch, rather than through normal use or accidental damage.

Examples may include:

• A movement that stops functioning during normal use.
• A crown or push button failing due to an internal manufacturing fault.
• Watch hands becoming detached without impact or misuse.
• Internal components failing prematurely due to defects in materials or workmanship.

Not every fault is automatically considered a manufacturing defect. Each claim is assessed individually based on the nature of the issue and the condition of the watch.

What Is Not Covered?

Our warranty does not cover:

• Accidental damage
• Impact damage
• Cracked, chipped or broken crystal or glass.
• Scratches, dents or cosmetic damage.
• Damage caused by misuse, neglect or improper storage.
• Water ingress resulting from misuse, accidental damage, deterioration of seals or use beyond the watch's recommended water resistance rating.
• Damage resulting from unauthorised servicing, repairs or modifications.
• Normal wear and tear
• Wear to straps, bracelets, clasps or buckles through everyday use.
• Battery depletion through normal use
• Damage to decorative stones, crystals or embellishments resulting from impact or accidental damage.

Water Resistance

Water resistance ratings are determined by manufacturers under controlled laboratory testing conditions and should be regarded as guidance only.

Over time, seals and gaskets naturally deteriorate through age and normal use, reducing a watch's resistance to water.

Exposure to hot water, steam, soaps, detergents, chemicals, impact or operation outside the recommended water resistance rating may result in water ingress.

For these reasons, water damage is not covered under this warranty.

Please refer to our Water Resistance Guide for further information regarding water resistance ratings and recommended usage.

Quartz Watches & Batteries

Quartz watches are powered by batteries that naturally deplete over time.

Battery life varies depending on the watch model, movement type, storage conditions and usage. As batteries begin discharging from the point of manufacture, the remaining battery life at the time of purchase cannot be guaranteed.

Battery depletion through normal use is considered routine maintenance and is not covered under this warranty.

However, if the battery fails within a reasonable period following delivery and we determine that the battery was likely depleted prior to sale or had an unusually short service life, Fashion Watch Studio may, at its discretion, provide a replacement battery or another appropriate resolution.

Making a Warranty Claim

If you believe your watch has developed a manufacturing fault, please contact our Customer Support
team.

‍Email: support@fashionwatchstudio.com

‍Please include:

• Your order number.
• A description of the issue.
• Photographs where appropriate.
• Any additional information that may assist with assessing your claim.

Where applicable, we may also request the watch serial number.

Warranty Assessment

All warranty claims are subject to inspection before warranty coverage can be confirmed.

Where necessary, we may request that the watch is returned to our Warranty Department for examination.

Customers are responsible for securely packaging the watch and arranging tracked, insured return shipping.

If the fault is confirmed as being covered under this warranty, we will reimburse reasonable standard return postage costs.

Please send authorised warranty returns to:

‍Fashion Watch Studio - Warranty Department
Rhosili Road
Northampton
NN4 7JE
United Kingdom

We aim to assess warranty claims promptly following receipt of the watch and will keep you informed throughout the process.

Repairs, Replacements & Refunds

Where a valid warranty claim is accepted, Fashion Watch Studio will provide an appropriate remedy, which may include:

• Repair of the watch.
• Replacement with the same model where available.
• Replacement with a comparable model if the original is no longer available.
• A refund where repair or replacement is not practical or cannot be completed within a reasonable timeframe.

The appropriate remedy will depend on the nature of the fault, product availability and applicable consumer legislation.

Third Party Repairs

Repairs, servicing or modifications carried out by unauthorised third parties may invalidate this warranty.

We recommend contacting Fashion Watch Studio before arranging any repair work.

Fashion Watch Studio cannot accept responsibility for faults or damage resulting from work carried out by unauthorised repair providers.

Your Consumer Rights

This warranty is provided in addition to your statutory rights under UK consumer protection legislation.

Nothing in this Warranty Policy affects or limits your rights under the Consumer Rights Act 2015, the Consumer Contracts Regulations 2013 or any other applicable legislation.

Contact Us

If you have any questions regarding your warranty or wish to make a warranty claim, our Customer Support team will be happy to assist.

Email: support@fashionwatchstudio.com
‍
‍Telephone: 0203 456 5368
‍
‍Customer Service Hours: Monday to Friday, 9:00am – 5:00pm (excluding UK public holidays)