Payment Policy
At Fashion Watch Studio, we are committed to providing a secure, transparent and reliable payment experience. This Payment Policy explains the payment methods we accept, how payments are processed, and what you can expect when placing an order with us.
Accepted Payment Methods
We currently accept the following payment methods:
- Visa
- Visa Debit
- Mastercard
- Maestro
- American Express
- Apple Pay
- Google Pay
All payments must be made in Pounds Sterling (GBP).
The payment methods available during checkout may vary depending on your device, browser and location.
Payment Processing
Payments are securely processed by our authorised payment service providers using industry standard encryption technology.
Fashion Watch Studio does not directly collect or store your complete payment card details.
Payment Security
Protecting your payment information is a priority.
Our checkout is secured using encrypted connections and trusted payment technology to help safeguard your personal and financial information throughout the payment process.
Payment Authorisation
When you place an order, your payment method will be authorised for the full value of your purchase.
If payment authorisation cannot be obtained, your order will not be accepted and no contract for the sale of goods will be formed.
Fashion Watch reserves the right to refuse or cancel any order where payment cannot be successfully authorised or where fraudulent or suspicious activity is suspected. Any cancelled payment authorisations will be released in accordance with your payment provider's procedures.
Billing Information
Customers are responsible for ensuring that all billing and payment information provided during checkout is accurate and up to date.
Incorrect or incomplete information may result in payment being declined, additional verification being required, or the cancellation of your order.
Fraud Prevention
To help protect our customers and prevent fraudulent transactions, we may carry out additional security or identity verification checks before dispatching an order.
Where further verification is required, the dispatch of your order may be delayed until these checks have been completed.
Pricing
All prices displayed on our website are shown in Pounds Sterling (GBP) and include UK VAT where applicable.
Any applicable delivery charges will be clearly displayed during checkout before payment is completed.
Refunds
Where a refund is approved in accordance with our Returns & Exchanges Policy, it will be issued to the original payment method used when placing your order.
Once your returned item has been received and inspected, approved refunds will normally be processed within 3 working days.
Refunds will always be issued to the original payment method used when placing your order.
Most refunds appear in your account within 2-5 working days, although some banks or card providers may take up to 10 working days to complete the transaction.
Original delivery charges are non-refundable unless the returned item is faulty, damaged or incorrectly supplied.
Failed or Declined Payments
If your payment is declined, please contact your bank or card issuer before attempting to place your order again.
Fashion Watch Studio cannot be held responsible for any charges, fees or exchange rate differences applied by your bank or payment provider in connection with declined or failed transactions.
Contact Information
If you have any questions regarding payments or require assistance with an order, please contact our customer support team.
Email: support@fashionwatchstudio.com
Telephone: 0203 456 5368
Customer Service Hours: Monday to Friday, 9:00am – 5:00pm (excluding UK public holidays)
